The Realities of Patient Payments

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Patients need convenience and providers need secure, flexible solutions to educate patients on their changing financial responsibilities and to collect amount owed promptly.

The shift to high deductible health plans (HDHPs) has transformed an already complex
payer reimbursement burden onto the shoulders of consumers who are unprepared to
bear it. Consumers, on the one hand, need increased support to understand their bills
and figure out how to pay them. On the other hand, patients with more skin in the game
are becoming more demanding about the quality of the customer experience for which
they are now paying a high price. These changes necessitate a new patient payments
model that focuses on delivering convenience and clear communication to patients,
to drive both quicker payments and more patient loyalty. Learn what your organization can do to facilitate this switch in our latest ebook—The Realities of Patient Payments.